If your goods arrive damaged or develop a fault within the first 30 days of receipt, we'll provide a refund or ship you new goods.

However, we strongly advise that you check our help forums & community to see if the issue has been reported and resolved already. If you've purchased premium technical support then please raise a ticket Here.

If you return the items as faulty and they're tested and proven fine, we can't refund your return delivery costs, and there will be a charge to send the items back to you, so we urge you to check fully before reporting items as damaged.  If the items are damaged, however, we will also refund your return delivery costs if you provide a receipt.

To return an order as damaged or faulty, please complete This Form